4 ms·

Did you reach out to AirBnB when that happened? This happened to me in Amsterdam once, the host cancelled a couple of days before we went (this was in 2018 or

by BowBun 4y ago

Did you reach out to AirBnB when that happened? This happened to me in Amsterdam once, the host cancelled a couple of days before we went (this was in 2018 or so). I contacted AirBnB support, and they gave me 150% of the value of the stay to get an alternative accommodation last-minute. Got us a nice little bed and breakfast that was more expensive and everything worked out alright. Sorry your experience was so stressful!

freeqaz 4y ago
Maybe this depends on regional policies? I just had an experience last month with a host canceling and they wouldn't give me a coupon for more then 30% of the value of the stay. But the stay that had been cancelled was a month-long and it was cancelled 8 days in. Rebooking with just a 30% coupon was impossible, even after 20+ hours on the phone, and I ended up giving up to book my colleague a hotel for a few nights. (I still haven't been reimbursed by Airbnb either, and I will never expect to.) I'm glad to hear that not every experience is terrible, but it's also annoying that it seems to be random based on region or the rep you get.
- nyokodo 4y ago
  > it was cancelled 8 days in. That is a different kind of cancellation as now it could be for cause which isn't the case for a cancellation before the stay.
  - freeqaz 4y ago
    The host had a family emergency and had to leave. Totally understandable, but Airbnb had no resolution for my friend.
- im3w1l 4y ago
  Can it really be legal to do anything less than a prorated refund?
KennyBlanken 4y ago
AirBNB was useless when I was unable to get into an apartment around 10-11pm because the door had been physically bolted/latched from inside and the off-site owner wasn't responding. The customer service agent slipped up (apparently) and confirmed there were other AirBNB guests in the unit, but when she escalated to get permission to call them, the story changed to "we cannot discuss whether there are other AirBNB customers in the unit due to privacy reasons." I was not offered any help finding an alternative listing. I was not offered a refund or any sort of compensation whatsoever. I was left standing outside in winter in a cold part of the country, with nowhere to go, at midnight. Fuck AirBNB.
xeromal 4y ago
I think AirBNB should do all the leg work on cancellation just like a real hotel or airline would do. They should present me options with no additional cost showing. Just let me pick. The fact that you have to shoulder the stress to find a place absolutely sucks. Imagine if an airline overbooked/cancelled on you and just said fuck off, find a new flight, here's your credit.
- incone123 4y ago
  The comparison with airlines is timely: "The Competition and Markets Authority and the Civil Aviation Authority have published an open letter to airlines, warning them about their obligations under consumer protection law." https://www.businesstraveller.com/business-travel/2022/07/22/airlines-warned-to-comply-with-consumer-law-or-face-enforcement/ https://www.businesstraveller.com/business-travel/2022/07/22...
- leni536 4y ago
  > Imagine if an airline overbooked/cancelled on you and just said fuck off, find a new flight, here's your credit. You don't have to imagine. This happens quite regularly with Wizzair nowadays.
  - xeromal 4y ago
    Never heard of Wizzair, but my experience in the US is that they book you on a new flight. If none of their options suffice, (I believe) they'll help you book on an alternative airline like when a computer outage happens and takes down their entire network. This seems to be the case even for our budget airlines like spirit.
    - 4ad 4y ago
      This is what happens everywhere with any real airline. Wizzair and other low cost airlines are of couse bound by the same consumer protection laws, but they prey on their uneducated clientele who doesn't know their own rights so they don't know they can complain. Of course even if you know, and you complain, they will make your life miserable. With Things like these, plus all the dark patterns and scams regarding luggage, check-in, etc, I don't know why anyone would ever fly low cost.

by BowBun 4y ago

freeqaz 4y ago

Maybe this depends on regional policies? I just had an experience last month with a host canceling and they wouldn't give me a coupon for more then 30% of the value of the stay. But the stay that had been cancelled was a month-long and it was cancelled 8 days in. Rebooking with just a 30% coupon was impossible, even after 20+ hours on the phone, and I ended up giving up to book my colleague a hotel for a few nights. (I still haven't been reimbursed by Airbnb either, and I will never expect to.) I'm glad to hear that not every experience is terrible, but it's also annoying that it seems to be random based on region or the rep you get.

nyokodo 4y ago
> it was cancelled 8 days in. That is a different kind of cancellation as now it could be for cause which isn't the case for a cancellation before the stay.
- freeqaz 4y ago
  The host had a family emergency and had to leave. Totally understandable, but Airbnb had no resolution for my friend.
im3w1l 4y ago
Can it really be legal to do anything less than a prorated refund?

KennyBlanken 4y ago

AirBNB was useless when I was unable to get into an apartment around 10-11pm because the door had been physically bolted/latched from inside and the off-site owner wasn't responding. The customer service agent slipped up (apparently) and confirmed there were other AirBNB guests in the unit, but when she escalated to get permission to call them, the story changed to "we cannot discuss whether there are other AirBNB customers in the unit due to privacy reasons." I was not offered any help finding an alternative listing. I was not offered a refund or any sort of compensation whatsoever. I was left standing outside in winter in a cold part of the country, with nowhere to go, at midnight. Fuck AirBNB.

xeromal 4y ago

I think AirBNB should do all the leg work on cancellation just like a real hotel or airline would do. They should present me options with no additional cost showing. Just let me pick. The fact that you have to shoulder the stress to find a place absolutely sucks. Imagine if an airline overbooked/cancelled on you and just said fuck off, find a new flight, here's your credit.

incone123 4y ago
The comparison with airlines is timely: "The Competition and Markets Authority and the Civil Aviation Authority have published an open letter to airlines, warning them about their obligations under consumer protection law." https://www.businesstraveller.com/business-travel/2022/07/22/airlines-warned-to-comply-with-consumer-law-or-face-enforcement/ https://www.businesstraveller.com/business-travel/2022/07/22...
leni536 4y ago
> Imagine if an airline overbooked/cancelled on you and just said fuck off, find a new flight, here's your credit. You don't have to imagine. This happens quite regularly with Wizzair nowadays.
- xeromal 4y ago
  Never heard of Wizzair, but my experience in the US is that they book you on a new flight. If none of their options suffice, (I believe) they'll help you book on an alternative airline like when a computer outage happens and takes down their entire network. This seems to be the case even for our budget airlines like spirit.
  - 4ad 4y ago
    This is what happens everywhere with any real airline. Wizzair and other low cost airlines are of couse bound by the same consumer protection laws, but they prey on their uneducated clientele who doesn't know their own rights so they don't know they can complain. Of course even if you know, and you complain, they will make your life miserable. With Things like these, plus all the dark patterns and scams regarding luggage, check-in, etc, I don't know why anyone would ever fly low cost.