3 ms·

The fee will not go to the renter who’s accommodation has been cancelled. They will still benefit from the increase, though. Disincentivizing hosts to cancel la

by jupp0r 4y ago

The fee will not go to the renter who’s accommodation has been cancelled. They will still benefit from the increase, though. Disincentivizing hosts to cancel last minute will make it rarer for the situation to arise in the first place.

kbos87 4y ago
In situations like this Airbnb usually helps the renter find comparable accommodations as a replacement. My guess is that this will give them more leeway to find replacements that are more expensive, and offset the cost onto the cancelling host, which feels very fair to me.
dropofwill 4y ago
Then the host will just not go through the cancellation process and solve it out of band to avoid the fee. That happened to me earlier this year, 2 hours before checkin told me that something came up and I couldn't stay there. Sent me a ~95% refund but never cancelled the booking within Airbnb. Complained to Airbnb about it, but all they did was remove my negative review.
- ascagnel_ 4y ago
  > Then the host will just not go through the cancellation process and solve it out of band to avoid the fee. I've seen this happen in other service apps -- hailing a taxi via Uber/Lyft, and when the driver sees that I'm a little out of downtown, about 30% of the time I'll get a text message off-platform asking me to cancel the ride because "something happened to [their] car" in between them accepting the ride and them getting to my home. My only thought is that the heavy emphasis on driver/host ratings and penalty fees drives the providers off-platform, but that leaves their users stuck shouldering the burden and nobody happy.
- jupp0r 4y ago
  It's really on AirBnb to fix this then. I'm sure if you created a support case with them and pushed for it being escalated that they would make it right. Annoying for customers having to go through that, though.

3 ms·

The fee will not go to the renter who’s accommodation has been cancelled. They will still benefit from the increase, though. Disincentivizing hosts to cancel la

by jupp0r 4y ago

kbos87 4y ago
In situations like this Airbnb usually helps the renter find comparable accommodations as a replacement. My guess is that this will give them more leeway to find replacements that are more expensive, and offset the cost onto the cancelling host, which feels very fair to me.
dropofwill 4y ago
Then the host will just not go through the cancellation process and solve it out of band to avoid the fee. That happened to me earlier this year, 2 hours before checkin told me that something came up and I couldn't stay there. Sent me a ~95% refund but never cancelled the booking within Airbnb. Complained to Airbnb about it, but all they did was remove my negative review.
- ascagnel_ 4y ago
  > Then the host will just not go through the cancellation process and solve it out of band to avoid the fee. I've seen this happen in other service apps -- hailing a taxi via Uber/Lyft, and when the driver sees that I'm a little out of downtown, about 30% of the time I'll get a text message off-platform asking me to cancel the ride because "something happened to [their] car" in between them accepting the ride and them getting to my home. My only thought is that the heavy emphasis on driver/host ratings and penalty fees drives the providers off-platform, but that leaves their users stuck shouldering the burden and nobody happy.
- jupp0r 4y ago
  It's really on AirBnb to fix this then. I'm sure if you created a support case with them and pushed for it being escalated that they would make it right. Annoying for customers having to go through that, though.