8 ms·

The $1000 will go to Airbnb, not the person who was cancelled on so you're still high and dry.

by post_break 4y ago

dfbsdfbwe2ef2e 4y ago
Do you know this or are you guessing?
- post_break 4y ago
  "Fees are deducted from hosts' future payouts." https://www.airbnb.co.uk/resources/hosting-homes/a/changing-our-policy-on-avoidable-host-cancellations-537 https://www.airbnb.co.uk/resources/hosting-homes/a/changing-...
  - dfbsdfbwe2ef2e 4y ago
    That doesn't imply it's NOT paid to the guest. That only explains how and when the money moves out of the host's account.
    - post_break 4y ago
      Let's say for argument's sake it does go to the guest. What does $1,000 whenever Airbnb decides to credit your account, help you when you're stranded. I can only assume Airbnb pockets the fee because nowhere in their documentation do they state the guest receives the money, otherwise they would outright state it.
      - dfbsdfbwe2ef2e 4y ago
        Before digressing, can you just first acknowledge that when I ask "do you know this or are you guessing", the answer is you're guessing?
        post_break 4y ago
        Rereading their statement, these are platform fees, of course they go to Airbnb. Not guessing, just reading between the lines. https://www.airbnb.co.uk/help/article/990/host-cancellation-policy https://www.airbnb.co.uk/help/article/990/host-cancellation-... It's plain as day, the fees are charged to the host, and thus Airbnb takes the fees.
        mrtranscendence 4y ago
        I mean, it’s a pretty educated guess. The $100 penalty that’s already levied doesn’t go to shafted renters, so why would this larger fee?
      - seoaeu 4y ago
        Getting $1000 to put towards paying for alternative accommodations would be very helpful?
    - hnaccount_rng 4y ago
      I had this situation come up like twice over here in Europe. In both cases Airbnb offered to assist with an alternative place to stay (one time taken one time declined) and in both cases provided me with credit of about the worth of the original stay
  - 88913527 4y ago
    Good to know I could rent on Airbnb and unknowingly 100% of my expense could go straight to the platform, due to a host's previous cancellation on an otherwise unrelated reservation.
scottiebarnes 4y ago
Meh, the point of a high penalty is to disincentivize behaviour, not to provide reparations. Ie. someone gets a DUI, we don't directly pay out the fee to anyone near by who may have been affected.
- blululu 4y ago
  We typically do pay a fee directly to the person/people who were injured by their actions.
  - deleted 4y ago
    [deleted]
- FartyMcFarter 4y ago
  "May have been" vs "actually was" affected are quite different from each other.
  - scottiebarnes 4y ago
    True, portions of fees go to victims funds. However, in most cases, damages will need to be pursued civilly. My point was, the primary goal of expensive punishments are not to make victims whole.
- mupuff1234 4y ago
  But the DUI penalty doesn't go to some private entity, eventually it goes back to the public. The Airbnb penalty goes to cushion Airbnb's pockets.
  - ChrisLomont 4y ago
    >to cushion Airbnb's pockets i.e., to their stock price, i.e., to investors, i.e., to pension funds both private and public (pensions are by far the largest AirBnB shareholders), i.e., it likely benefits the majority of the public (the majority of US households have stock exposure, quite often large pension funds or index funds - AirBnB is part of the Nasdaq 100, for example).
lotsofpulp 4y ago
For comparison, if a Marriott/Hyatt/Hilton/IHG/Choice hotel is unable to accommodate your reservation, you obviously do not pay anything for that night, but they also have to pay and arrange for your first night’s stay somewhere else, and for a ride to and from that place (if they are bringing you back). If the staff at the hotel does not abide by the walk policy, you can call the 800 number to complain, and they will send you a check for your expenses and then bill the hotel.
- cortesoft 4y ago
  I assume that will depend on the local laws?
  - lotsofpulp 4y ago
    No, these are agreements between the franchisor (hotel brands) and the franchisees (hotel owners). Obviously, exclusions to the walk policy are if you are banned at the hotel, or if you are walking in high with 3 prostitutes hanging off your arm, or any other reason that a hotel would want to refuse you because the hotel believes you will cause damage or disturb others.
- chrisseaton 4y ago
  > For comparison, if a Marriott/Hyatt/Hilton/IHG/Choice hotel is unable to accommodate your reservation, you obviously do not pay anything for that night, but they also have to pay and arrange for your first night’s stay somewhere else, and for a ride to and from that place (if they are bringing you back). Like is that a law or something? I'm not sure it is. They may choose to do this. Compare to flights and trains, where there are laws. For example is cancelled and you've started your journey, they must get you home, by law (in the UK.) I was in a five-hour taxi ride once after a train was cancelled.
  - lotsofpulp 4y ago
    No, it is not a law. Walk policies are standard for any half decent hotel brand. “Walk” is when you get sent from one hotel to another due to the hotel’s fault. Perhaps overbooking, or maintenance issue, or computer/clerical error, etc.
kbos87 4y ago
Do we really know that? I’m guessing it will give Airbnb the leeway to rebook people in more expensive accommodations as a replacement if needed. It’s not in their best interests for people to be left high and dry.

The $1000 will go to Airbnb, not the person who was cancelled on so you're still high and dry.

dfbsdfbwe2ef2e 4y ago

Do you know this or are you guessing?

post_break 4y ago
"Fees are deducted from hosts' future payouts." https://www.airbnb.co.uk/resources/hosting-homes/a/changing-our-policy-on-avoidable-host-cancellations-537 https://www.airbnb.co.uk/resources/hosting-homes/a/changing-...
- dfbsdfbwe2ef2e 4y ago
  That doesn't imply it's NOT paid to the guest. That only explains how and when the money moves out of the host's account.
  - post_break 4y ago
    Let's say for argument's sake it does go to the guest. What does $1,000 whenever Airbnb decides to credit your account, help you when you're stranded. I can only assume Airbnb pockets the fee because nowhere in their documentation do they state the guest receives the money, otherwise they would outright state it.
    - dfbsdfbwe2ef2e 4y ago
      Before digressing, can you just first acknowledge that when I ask "do you know this or are you guessing", the answer is you're guessing?
      - post_break 4y ago
        Rereading their statement, these are platform fees, of course they go to Airbnb. Not guessing, just reading between the lines. https://www.airbnb.co.uk/help/article/990/host-cancellation-policy https://www.airbnb.co.uk/help/article/990/host-cancellation-... It's plain as day, the fees are charged to the host, and thus Airbnb takes the fees.
      - mrtranscendence 4y ago
        I mean, it’s a pretty educated guess. The $100 penalty that’s already levied doesn’t go to shafted renters, so why would this larger fee?
    - seoaeu 4y ago
      Getting $1000 to put towards paying for alternative accommodations would be very helpful?
  - hnaccount_rng 4y ago
    I had this situation come up like twice over here in Europe. In both cases Airbnb offered to assist with an alternative place to stay (one time taken one time declined) and in both cases provided me with credit of about the worth of the original stay
- 88913527 4y ago
  Good to know I could rent on Airbnb and unknowingly 100% of my expense could go straight to the platform, due to a host's previous cancellation on an otherwise unrelated reservation.

scottiebarnes 4y ago

Meh, the point of a high penalty is to disincentivize behaviour, not to provide reparations. Ie. someone gets a DUI, we don't directly pay out the fee to anyone near by who may have been affected.

blululu 4y ago
We typically do pay a fee directly to the person/people who were injured by their actions.
- deleted 4y ago
  [deleted]
FartyMcFarter 4y ago
"May have been" vs "actually was" affected are quite different from each other.
- scottiebarnes 4y ago
  True, portions of fees go to victims funds. However, in most cases, damages will need to be pursued civilly. My point was, the primary goal of expensive punishments are not to make victims whole.
mupuff1234 4y ago
But the DUI penalty doesn't go to some private entity, eventually it goes back to the public. The Airbnb penalty goes to cushion Airbnb's pockets.
- ChrisLomont 4y ago
  >to cushion Airbnb's pockets i.e., to their stock price, i.e., to investors, i.e., to pension funds both private and public (pensions are by far the largest AirBnB shareholders), i.e., it likely benefits the majority of the public (the majority of US households have stock exposure, quite often large pension funds or index funds - AirBnB is part of the Nasdaq 100, for example).

lotsofpulp 4y ago

For comparison, if a Marriott/Hyatt/Hilton/IHG/Choice hotel is unable to accommodate your reservation, you obviously do not pay anything for that night, but they also have to pay and arrange for your first night’s stay somewhere else, and for a ride to and from that place (if they are bringing you back). If the staff at the hotel does not abide by the walk policy, you can call the 800 number to complain, and they will send you a check for your expenses and then bill the hotel.

cortesoft 4y ago
I assume that will depend on the local laws?
- lotsofpulp 4y ago
  No, these are agreements between the franchisor (hotel brands) and the franchisees (hotel owners). Obviously, exclusions to the walk policy are if you are banned at the hotel, or if you are walking in high with 3 prostitutes hanging off your arm, or any other reason that a hotel would want to refuse you because the hotel believes you will cause damage or disturb others.
chrisseaton 4y ago
> For comparison, if a Marriott/Hyatt/Hilton/IHG/Choice hotel is unable to accommodate your reservation, you obviously do not pay anything for that night, but they also have to pay and arrange for your first night’s stay somewhere else, and for a ride to and from that place (if they are bringing you back). Like is that a law or something? I'm not sure it is. They may choose to do this. Compare to flights and trains, where there are laws. For example is cancelled and you've started your journey, they must get you home, by law (in the UK.) I was in a five-hour taxi ride once after a train was cancelled.
- lotsofpulp 4y ago
  No, it is not a law. Walk policies are standard for any half decent hotel brand. “Walk” is when you get sent from one hotel to another due to the hotel’s fault. Perhaps overbooking, or maintenance issue, or computer/clerical error, etc.

kbos87 4y ago

Do we really know that? I’m guessing it will give Airbnb the leeway to rebook people in more expensive accommodations as a replacement if needed. It’s not in their best interests for people to be left high and dry.