The AWS SLA compensation is also very much rigged against you beyond percent based outage durations. For example a couple of months ago AWS had an outage that

The AWS SLA compensation is also very much rigged against you beyond percent based outage durations. For example a couple of months ago AWS had an outage that caused all of our customer facing domains to go down in us-west-2. It meant going to example.com wasn't resolving with our site due to a confirmed AWS outage. For a few hours all of our RDS instances, EC2 instances, etc. were being charged for but providing $0 value since the entire org's sites were down. All revenue halted because the site wasn't accessible. When I contacted AWS support about the outage they mentioned we only qualified for some microscopic amount because the outage wasn't directly related to RDS, EC2 or VPC related things, etc..