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Individual decision makers (i.e. doctors) have way more information than the metric makers, so they can run rings around them. If the spreadsheet is going to b
by wisty 4y ago
Individual decision makers (i.e. doctors) have way more information than the metric makers, so they can run rings around them.
If the spreadsheet is going to be ungameable, it basically needs to be an AI that can do the job of the employees smarter than the employee. Or the employees need to be so unmotivated (or have motives so badly aligned) that a dumb drone telling them what to do will be an improvement.
- hef19898 4y agoNo AI needed so. If, e.g. NHS, wants to make sure wait times and time to get an appointment improve you can monitor, e.g, wait times in practices (assuming you check in patients when they arrive), monitor when appointments are booked and when they happen... Then, if times are considered to be too long, you do a proper root cause analysis, check your processes, adjust exectations. Just because people are usually unable to do all that, doesn't mean the spreadsheet is at fault or you need AI.
- hef19898 4y agoToo late to edit. The sinplest way to judge if appointment lead times are good, you can compare patients prefered date against the one they got and the one they actually used. There are so many options to do it right, assuming someoje wants to measure things like this.