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That’s the distinction that I make between having a complex set of KPIs that cover all the organization (which tend to alienate any challenge, what the author l
by bertil 4y ago
That’s the distinction that I make between having a complex set of KPIs that cover all the organization (which tend to alienate any challenge, what the author laments) and simple team objectives (that are only relevant for the team, and intentionally miss a lot of the complexity in the rest of the organization).
- hef19898 4y agoIf you metrics system fails to connect goal and performance measurement on the team level witu the bigger goals, I'd say the metrics systems is badly degined and implemented.
- avereveard 4y agoYou also need to make sure the process has the tool to improve in the metric it's measured, otherwise it's just going to be generating churn Like I've seen dev getting measured on sales goals. Sure the bigger goal is important, but devs what are supposed to do with that?
- hef19898 4y agoGreat example of a bad metric. Even if the dev would work for sales, he would at max drive sales indirectly. And if something is only influenced indirectly it is a bad metric use case.
- michaelt 4y agoConnecting things it's possible to usefully measure with the bigger goals is an insurmountable problem in almost every business, because some things are much easier to measure than others. For example, it's very easy to measure if the call centre answered a highly efficient N support calls per worker-hour. And it's very difficult to measure if people who deal with the call centre end up badmouthing your company to their friends, because your useless call centre always just tells them to reboot and never does anything to resolve the underlying issue.