The two things that stand out for me would be: 1. Set deadlines, and hold people to them. Repeatedly missing deliveries means an end to the engagement. 2. Sun

The two things that stand out for me would be: 1. Set deadlines, and hold people to them. Repeatedly missing deliveries means an end to the engagement. 2. Sunk cost. He should have fired this agency much earlier instead of throwing good money after bad.