Well, they say imitation is the best form of flattery, and Freshworks, another successful company, was pretty much a copy of zendesk when it started. I haven't

Well, they say imitation is the best form of flattery, and Freshworks, another successful company, was pretty much a copy of zendesk when it started. I haven't used either in a while, so I don't know if/how much they've diverged now.