I don't find any wix templates that would be anywhere near as good as what he has now. And trying to customize the wix/shopify template stuff to work exactly ho

I don't find any wix templates that would be anywhere near as good as what he has now. And trying to customize the wix/shopify template stuff to work exactly how he wants it is not trivial either. It's really mostly his frontpage with the bad line/vector graphic that is the problem and what made the design seem bad and the whole story seem so outrageous at first. When I actually visit the site all his other pages look very good and clean. Of course I still think that the agency basically architected this situation and it amounts to a scam in my opinion, practically holding his work at ransom and then demanding that he pay more. I don't think that they ever intended to finish the work for 7k.