Yeah, in these cases people try to balance for both "engagement" and "retention" (probably called something like "discovery" - the more they can show you about

Yeah, in these cases people try to balance for both "engagement" and "retention" (probably called something like "discovery" - the more they can show you about what other options they have, and the more shows you start watching, the less you quit after the first show you watch). The problem is that they don't have a way of collecting "annoying" metrics as easily as they do those two. So it's a big blind spot in terms of "should we tweak more in favor of one or the other."