You're correct, and I expect the real issue is that working that was was completely foreign to WebAgency. They typically are employed by businesses who are loo

You're correct, and I expect the real issue is that working that was was completely foreign to WebAgency. They typically are employed by businesses who are looking for a very specific result: a good website that works well. Their team wasn't setup to, and didn't know how to just deliver a simple logo. The correct answer would have been for WebAgency's CEO to say, "We'd love to work with you, but we're not really setup for this type of project. If you'd like to have us take on your whole website, here's what that would look like. Otherwise, I don't think we're a good fit."