It boils down to who they are trying to appease. With the potential backlash they would have got from customers and damage to their brand it makes sense to posi

It boils down to who they are trying to appease. With the potential backlash they would have got from customers and damage to their brand it makes sense to position themselves as 'taking a stand on behalf of the customer'. If there was more to lose in regards to their relationship with LHR, we'd have seen a wishy washy 'we are sorry, here are some refunds'. Furthermore, now they are in the position to put in another notice to the effect claiming - Look we tried, we are sorry it didn't work out, here are some refunds