I agree, I don't see it as outrageous at all. Agencies often charge too little then get scope creeped into overrunning their own labor, so smart agencies charge

I agree, I don't see it as outrageous at all. Agencies often charge too little then get scope creeped into overrunning their own labor, so smart agencies charge good money and write tight language in contracts to avoid it. It's very easy for a project that seems simple to solve to become a massive undertaking.