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Maybe "well thought out con" is a little strong here. I see it as more likely the consulting firm has learned this behavior over time and it has rewarded them w
by allenu 4y ago
Maybe "well thought out con" is a little strong here. I see it as more likely the consulting firm has learned this behavior over time and it has rewarded them well. I imagine that if they're normally dealing with large contracts, those companies footing the bill are probably easier to string along like this. Just do enough and promise enough that they keep you on and only budge when they get more serious about potentially terminating the contract.
- bequanna 4y agoI don’t buy this was some mistake in good faith. I think the author is a little naive which made him a good mark. They started work on and subsequently billed for something that was explicitly out of scope. My guess is that the founder of the agency knew early on that he could push this client around to extract $.
- sizzle 4y agoAlso they finished the work in a brisk sprint-like pace towards the end, knocking out the pages in record time. I think that was more indicative of the actual effort required to finish the work, not all the hours they billed. There is a perverse incentive when the client has a retainer to bill hours and make up excuses to line their pockets. They finessed the author and preyed on his naivety
- tomaskafka 4y agoI agree, and it takes force to break them out of this behavior. I know of a guy, who forced the contractors to break down the wall they just built because they didn't let him inspect the place behind the wall before enclosing it, as promised in the contract. He knew that if he lets this slide, they'll keep doing it. An analogy here would be forcing the agency designers to completely delete any speculative redesign work, without any backups, to force them to focus on the logo, and send a strong signal that I don't care about the redesign, and won't be paying that work.