God, I wish this were printed on the wall of every software design office. Mediocre designs are fine if people know them, because they learn to work around the

God, I wish this were printed on the wall of every software design office. Mediocre designs are fine if people know them, because they learn to work around the rough edges to the point where they often don't notice them. But a new design (probably also mediocre!) requires way more cognitive load. Tech as an industry is horrible on this front. Just to pick on one example: Android. Google absolutely loves changing the settings and UX on each major version. People use these controls so much they eventually get habituated... until they change and have to go hunting around and learn the new workflows to get back to par. Each one of these redesigns probably wastes millions of cumulative user hours.