See the retrospective call summary is insane to me. I wouldn't be able to do anything besides offer a partial, if not total, refund. I literally, fundamentally,

See the retrospective call summary is insane to me. I wouldn't be able to do anything besides offer a partial, if not total, refund. I literally, fundamentally, do not understand how people can brush off such major mistakes with "Yeah, sorry, that was a misstep on my part." I've only worked with a handful of clients so far, but the number one thing I care about most is providing an honest service. I estimate rough timelines for each major task in my head, then add a few hours depending on complexity. If I go over that limit, I'm usually working on that task for free until it gets completed (unless there's some major flaw that is causing the slowdown, like previous developer bugs or slow responses from client). The client never sees this process, but in the end they see tasks being completed in a fair timeframe. If I'm noticing events are causing me to slow down on a client's work (by like a week, let alone the several months OP had to endure), I quickly communicate with the client to let them know & have us work out a plan. These aren't things that make me feel like I'm doing something unique in this space, because they just feel so simple & basic to how any working individual should conduct themselves. If OP was dealing with a fresh in the field freelancer, still wet behind the ears, then sure, I guess I can see how things can get away from you in your first project. But this is supposed to be an agency with big clients? And they had this many "missteps"? Insanity. Actual insanity. I'm not trying to rag on "Isaac" too hard here, I'm more trying to word my confusion on whether or not this is the norm for other freelance agencies. I hope not, because the recount reads like a shameful state showcasing the lack of care in this industry.