Very nice cautionary tale. One thing stuck out at me: > Why didn’t you just refuse to pay them until the work was done? ... If I had insisted on milestone-bas

Very nice cautionary tale. One thing stuck out at me: > Why didn’t you just refuse to pay them until the work was done? ... If I had insisted on milestone-based payments from the beginning, WebAgency likely would have declined the project. They saw me as a small client who could grow, but nobody wants to work with a tiny client who’s as demanding as a huge corporation. That would have been for the best, right? Someone savvier than me might have realized here the point above about "avoid hiring a vendor as their smallest client". They're offering a different fee structure than for their other clients, but it's still not appropriate for your needs.