As with many inexplicable decisions that come from many large companies: it's what happens when teams make decisions in a vacuum chamber maintained inside a bub

As with many inexplicable decisions that come from many large companies: it's what happens when teams make decisions in a vacuum chamber maintained inside a bubble held inside an ivory tower surrounded by a silo. I exaggerate but the teams will not always be in touch with The external feedback often comes as a surprise and if they care, they will scramble for a response.