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Call Center Industry Faces Concentration Crisis: The Impact of Background Noise
- ddubs 4y agoInteresting paper on how audio affects productivity and wellness.
- objectiveariel 4y agoMost traditional approaches to voice isolation are essentially a combination of EQ and filtering, it's interesting to see an AI-based approach to the problem.
- Jonesy0612 4y agoI like that there is a mix of insight from varied industry sources but the key intel here is from agents themselves. Noise is a potentially very costly problem.