4 ms·
I've been happy with Request Tracker for over two decades, but the scope of RT is also a lot smaller than ZenDesk. Just email-first ticketing, little more.
by secabeen 4y ago
I've been happy with Request Tracker for over two decades, but the scope of RT is also a lot smaller than ZenDesk. Just email-first ticketing, little more.
- beardbound 4y agoI agree. I used RT years ago when I was in IT and quite liked it. I’ve used plenty of the competitors over the years and they seems to be mostly worse versions of it. However RT is really just a request tracker and doesn’t do some of the fancier pseudo PM stuff zen desk does. That’s a plus in my book since when I’m tracking tickets I don’t want a JIRA clone but worse. Also it’s worth noting I haven’t used it in 10 years so it might have changed substantially since then.