> We’d never discussed custom illustrations, but it seemed like a small amount of work, so I let it go. > “To be clear, the project is still a rebranding and n

> We’d never discussed custom illustrations, but it seemed like a small amount of work, so I let it go. > “To be clear, the project is still a rebranding and not a redesign, right?” I asked. It's a very interesting post, but when I read quotes like the above, it seems like such a strange way to deal with an agency you have hired to perform work for you. Think about if this was about a remodeling job for your house instead of a website. If you saw the workers suddenly start repainting a different room or redoing the trim when it wasn't in scope would you "just let it go"?