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I think in part the problem is that he is an owner working with an agency, i.e. they're all employees all the way to the top. like this agency said, "we usuall

by bsedlm 4y ago

I think in part the problem is that he is an owner working with an agency, i.e. they're all employees all the way to the top. like this agency said, "we usually work with larger clients", i.e. we expect that all interactions across companies involve people for whom it's just their job. BUT, they got (what seems like) the actual business owner on one side, not some dissinterested executive.

mtlynch 4y ago
Oh, that's interesting. I hadn't thought about that. One of the other surprises from the postmortem was that Isaac said that I was the only client that ever did code reviews for the code the agency was writing. It sounded like they'd had checkbox-style audits in the past for security/compliance reasons, but no other clients had asked for reviews just for the sake of keeping quality and maintainability high. That also hints that they're not normally dealing with owners or stakeholders who'd care or be able to recognize code quality.