The decision to anonymize the agency is understandable, but I wonder about the systemic effects. Right now the reputation cost is born by all agencies, leading

The decision to anonymize the agency is understandable, but I wonder about the systemic effects. Right now the reputation cost is born by all agencies, leading to a tragedy of the commons for shoddy delivery. But encouraging authors to name names would drag them into a public dispute they don’t need, and disincentivize the many valuable lessons that are in here. (THANK YOU! 90% of people wouldn’t have pushed through the discomfort to share their learning). What is a system of public discourse that threads that needle? I’m sure “Isaac” feels a little bad, but has ”don’t pitch clients we can’t service” shot to the top of his priority list? But again, I don’t want to put more onus on the author who’s already gifted me a lot of hard earned knowledge.