3 ms·

I've been a One Medical customer for quite a few years, this might be our last. The service has worsened every year. It has been clear for some time they were g

I've been a One Medical customer for quite a few years, this might be our last. The service has worsened every year. It has been clear for some time they were going for an "early" exit by focusing on increasing subscriber and location count with medical professional availability lagging woefully. My experience and the most common complaint I hear is how difficult it is to get an actual appointment to see someone, despite paying an annual membership for that privilege. Their number of MDs also seems to be shrinking versus the number of other health professionals (RNs etc). If you're going for something not urgent and can wait a couple of weeks, then the system will work for you. But if you need attention in 1-2 days, good luck. I just had a look and they show one appointment available for a single MD across their 14 NYC offices this week. The remaining MDs show as having no availability for 12-42 days. There has also been an ever-increasing turnover speed of their roster of their always young medical professionals. I'm not sure we'll renew at the end of this period. They sell a solution which would work perfectly for us, but it's not the service we have actually received. I hope Amazon invests in the service again as part of their wider campaign into the healthcare.

FollowingTheDao 4y ago
> The service has worsened every year. This is because of finacialization of the capital markets. These companies come in flush with cash and services and everyone is like "Wow they are great!" Then slowly reality hits and they wait to be bought out and they start cutting and de funding until there is nothing left.
- lotsofpulp 4y ago
  Their own marketing of themselves screams it: > One Medical is a human-centered, technology-powered national primary care organization on a mission to make quality care more affordable, accessible, and enjoyable through a seamless combination of in-person, digital, and virtual care services that are convenient to where people work, shop, and live. Mission, technology, human centered, and promising the world but somehow for less money with no technical innovation that would result in efficiencies to actually lower costs. Grand claims without grand proof is a nice shortcut of what not to invest in as a customer.
  - rchaud 4y ago
    This kind of hyperbole is standard marketing boilerplate for 'dIsRuPTiVe' startups. Behind the veil, it's not much different from other companies doing anything to make user numbers look good to a potential acquirer.
macNchz 4y ago
> I just had a look and they show one appointment available for a single MD across their 14 NYC offices this week. I was curious because my own experience with them has not really reflected this decline, though I see other commenters mentioning it as well (my wife and I have used them since 2016, though I am not particularly selective about the type of practitioner I meet). At a glance now in NYC I see an appointment with an MD tomorrow at 11am, another DO tomorrow at 9:30am, an MD with a full day of open appointments on Saturday. Were I to want to see someone sooner I could see a PA a few blocks from my apartment as soon as 2 hours from now. I know those appointments will start exactly on time and the office will be pleasant. That still feels like good value to me as compared to most other medical practices out there.

FollowingTheDao 4y ago

> The service has worsened every year. This is because of finacialization of the capital markets. These companies come in flush with cash and services and everyone is like "Wow they are great!" Then slowly reality hits and they wait to be bought out and they start cutting and de funding until there is nothing left.

lotsofpulp 4y ago
Their own marketing of themselves screams it: > One Medical is a human-centered, technology-powered national primary care organization on a mission to make quality care more affordable, accessible, and enjoyable through a seamless combination of in-person, digital, and virtual care services that are convenient to where people work, shop, and live. Mission, technology, human centered, and promising the world but somehow for less money with no technical innovation that would result in efficiencies to actually lower costs. Grand claims without grand proof is a nice shortcut of what not to invest in as a customer.
- rchaud 4y ago
  This kind of hyperbole is standard marketing boilerplate for 'dIsRuPTiVe' startups. Behind the veil, it's not much different from other companies doing anything to make user numbers look good to a potential acquirer.

macNchz 4y ago

> I just had a look and they show one appointment available for a single MD across their 14 NYC offices this week. I was curious because my own experience with them has not really reflected this decline, though I see other commenters mentioning it as well (my wife and I have used them since 2016, though I am not particularly selective about the type of practitioner I meet). At a glance now in NYC I see an appointment with an MD tomorrow at 11am, another DO tomorrow at 9:30am, an MD with a full day of open appointments on Saturday. Were I to want to see someone sooner I could see a PA a few blocks from my apartment as soon as 2 hours from now. I know those appointments will start exactly on time and the office will be pleasant. That still feels like good value to me as compared to most other medical practices out there.