3 ms·

A lot of companies feel that way, tbh. Capitalism encourages growth. It's considered weird to just stop building things when you've built everything you initia

• rleigh 4y ago
  It's understandable, but at the same time it also feels like they are pushing away the very people who should be their core customer base. My paid subscription ends later this month and it isn't being renewed; I'm reverting to the "free" subscription. I'm prefer not to. I would like to pay them for the service they are providing, but like many SaaS companies they have created a pricing structure that does not have anything in between "free" and "very expensive". GitLab might be value for money if you use every bell and whistle in the tier you pay for, but if you don't the value proposition does not seem to be there. I understand that I'm likely not one of the corporate "whales" they are after, but I would like to think that there would have been a solid, if less profitable, business in providing services to the smaller outfits as well. They have lost me as a customer, and not because I want to be cheap, but because I can't justify the value of their updated pricing model. I would even pay for some of the open source projects I host there because I don't like to be a freeloader, but again the gap between "free" and the first paid tier is simply too great.