There are competitors but their general idea is “we’ve rethought support from the ground up (and Zendesk is not it).” Intercom for example, support through chat

There are competitors but their general idea is “we’ve rethought support from the ground up (and Zendesk is not it).” Intercom for example, support through chat. The basic idea of the competitors is that you’re “not just a ticket” (another Zendesk zinger) - that any customer message should be part of a holistic strategy for communication, and also strategizing, upselling, etc.