3 ms·
If you're creating any kind of support staff, where you can talk to a real human to get help, then the Erlang-C calculations work incredibly well to predict he
by UmYeahNo 4y ago
If you're creating any kind of support staff, where you can talk to a real human to get help, then the Erlang-C calculations work incredibly well to predict headcount and schedules.
- genpfault 4y agohttps://en.wikipedia.org/wiki/Erlang_(unit)#Erlang_C_formula https://en.wikipedia.org/wiki/Erlang_(unit)#Erlang_C_formula