I had a similar but less harsh experience -- just my alt got locked -- and it sounds like I was lucky. I'm sorry to hear that you're having a worse time of it.

I had a similar but less harsh experience -- just my alt got locked -- and it sounds like I was lucky. I'm sorry to hear that you're having a worse time of it. I brought this up with our Discord contacts to suggest that there was a problem with their system (we integrated a bunch of stuff into our game so I had people I could talk to). It took about a about a month of polite follow-ups to finally get my alt account unlocked and get told that they were looking at what caused the problem. I tried, as politely as possible, to explain that if you need a separate phone number for each account then their newly minted alt-account switcher was nearly useless and that they might want to rethink things. It did motivate me to investigate what alternatives there were, and I was dismayed at the lack of options. I'd be happy to hear any suggestions I might have overlooked.