A ton of speedup in the bag checking process could be obtained by upgrading the kiosks for a snappier and simpler UI/UX. -Swipe credit or frequent flyer card

A ton of speedup in the bag checking process could be obtained by upgrading the kiosks for a snappier and simpler UI/UX. -Swipe credit or frequent flyer card [WAIT] -Enter the airport identifier you are going to [WAIT WHILE I PULL OUT MY PHONE TO LOOK UP AIRPORT IDENTIFIER] [WAIT WHILE COMPUTER THINKS ON THIS] -Is this your flight? [WAIT] -Do you want to choose seats? [If you haven't done this online, hoo boy are you in for five minutes of frustration] -Do you want to check bags? [WAIT] -Are you active duty military? [WAIT] -Can you confirm that you have removed all lithium-ion batteries from your checked luggage? [WAIT] -Federal law prohibits the following long list of dangerous items. Can you confirm that you have none of these? [WAIT] -How many bags do you want to check? [WAIT] [God help you if you have a nonstandard item here, eg skis+boots, which the airline will only charge you for one bag for, but will require two baggage tickets] -Printing your bag tags. [VERY LONG WAIT] [20% CHANCE THE PRINTER SHITS THE BED] -Please affix the tags to your bags in a way that makes perfect sense only if you do this frequently [NON-FREQUENT FLYERS ADD 5 MINUTES TRYING TO FIGURE OUT HOW TO AFFIX THE TAG TO THE LUGGAGE] [LONG WAIT TO HAND BAG TO EMPLOYEE] Employee: You did it wrong, do it again. I fly United a lot, maybe people on other airlines have more hope