I'm a sysadmin with decades of experience, many of them user facing and in IT support. I disagree with them. Hopefully I have enough experience to hold an opino

I'm a sysadmin with decades of experience, many of them user facing and in IT support. I disagree with them. Hopefully I have enough experience to hold an opinon. Triage is incredibly useful in life and death situations, and has some value in many others. Sticking to unmovable policy no matter what however is not IT Support, it's Corporate, Faceless IT Support that makes everyone who isn't IT dislike us. The world doesn't have to be this way, and rigid adherance to policy and your disparaging attitude are some of the main reasons I hope I never have to work in soulless corporate IT again.