My client says "We couldn't connect to the internet. Try checking your connection." I mean, sure, perhaps connectivity issues typically occur at a point that I

My client says "We couldn't connect to the internet. Try checking your connection." I mean, sure, perhaps connectivity issues typically occur at a point that I myself can check more readily than Microsoft can check. But how about I save those checks for when every damn thing doesn't work, even if none of those things explicitly suggest that I do so, instead apologizing or blaming themselves. I'd like that.