4 ms·
I am going to go against the grain here. Disclaimer: I think these changes are shitty for a variety of different reasons. I think it is okay for Visa to come u
by amf12 4y ago
I am going to go against the grain here. Disclaimer: I think these changes are shitty for a variety of different reasons.
I think it is okay for Visa to come up with a policy which disallows disputing a long unused subscription. User subscribed to the subscription, forgot about it, did not check their card statement for a while to know that they were being charged for it and then asked for a chargeback (presumably because the merchant denied them a refund). This is not Visa's problem.
One scenario where Visa should still allow chargebacks - a user tried to cancel the subscription, have proof they tried to, but the merchant is still charging them.
Now, should the merchant auto-cancel unused subscription? Hell, yeah. But, we should not blame Visa for coming up with a policy that does not allow such chargebacks.
- caf 4y agoI don't think people should be using chargebacks for this case. But I also think VISA is in a position to be putting some requirements on the merchants as well as the customers here - particularly if it can prevent the dispute from being filed in the first place.