I worked at a company that shrugged off customers' threats to chargeback. It was seen as a way to shift customer support load to the bank! Chargebacks mostly f

I worked at a company that shrugged off customers' threats to chargeback. It was seen as a way to shift customer support load to the bank! Chargebacks mostly fell into two categories: those who didn't recognize the business's name or financially unstable customers who charged back because they ran out of money at the end of the month and wanted to get some back (sometimes every month). I guess it helped it was a low risk industry selling a service that can't be resold as only dumb criminals would use stolen credit card information to pay on an account with their name on it.