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As a merchant I can also say the opposite is true. Just as there are dishonest businesses there are dishonest customers. However I think it is at least harder f
by chrischen 4y ago
As a merchant I can also say the opposite is true. Just as there are dishonest businesses there are dishonest customers. However I think it is at least harder for a business to maintain dishonesty because 1) chargebacks are easy to do under the current system and 2) something like > 1% chargebacks get you suspended (regardless of legitimacy of chargeback).
I think the system could benefit from tightening and more fair procedures. Simply having a more consumer-oriented system doesn’t solve the problem, and leads to overall higher prices that get built into products.
- lukesmith82 4y agoAgree 100%. Chargebacks are a nightmare for small businesses. We never win, even when we should. Customers keep the items they ordered, and get their money back. How is this okay?
- supertrope 4y agoBuyer biased dispute resolution is a ultimately a good thing for merchants. Without it scummy merchants will gain an advantage, the average trust of the whole industry declines, and customers pull back their spending. Soon bad merchants are the majority. Seller biased dispute resolution would allow the classic scam of taking payment but delaying shipment for weeks to re-emerge.
- chrischen 4y agoNot really. Buyer biased dispute resolution simply shift the costs of fraud to the merchant, which then build it into the product costs. The only real winner is the middlemen (credit cards) that make money on increased transaction volumes.