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> This includes customers refuting valid purchases such as long-forgotten recurring subscriptions, or children given access to use their parent’s card to make p
by dataflow 4y ago
> This includes customers refuting valid purchases such as long-forgotten recurring subscriptions, or children given access to use their parent’s card to make purchases with parental approval.
> Those ramifications for merchants include losses that can be up to double the original transaction amount
Is there a better argument for this that they're failing to make here?
Because if I take this at face value, I feel like if your business is racking up so many of these charges that it's affecting its bottom line, maybe it suggests your business is itself the problem? Why is your business surprising customers with charges if it's actually providing them with something of value? Doesn't it sound like your business relies on tricking people into forgetting to cancel subscriptions in that case?