3 ms·

I totally agree. Chargebacks are one of the few tools consumers have to fight back against shady companies. I think I've only done one or two chargebacks in my

by rurp 4y ago

I totally agree. Chargebacks are one of the few tools consumers have to fight back against shady companies. I think I've only done one or two chargebacks in my life, but I have threatened them other times when dealing with dishonest companies, which usually leads to them suddenly resolving an "impossible" issue. If Visa ends up crippling this ability there's no chance I'll use their cards again.

toomuchtodo 4y ago
> If Visa ends up crippling this ability there's no chance I'll use their cards again. Curious how this makes other options more competitive. If liberal dispute policies are one of the value props of using a CC, and merchants eat the fees, the value of using a CC declines if dispute resolution is tightened up making it closer to parity of irreversible funds transfers (although there is still the float component not yet solved for in the financial UX of most financial service providers). https://www.moderntreasury.com/learn/what-is-fednow https://www.moderntreasury.com/learn/what-is-fednow https://news.ycombinator.com/item?id=32098635 https://news.ycombinator.com/item?id=32098635
newhotelowner 4y ago
It also use by customers to get what they want. Just yesterday, a guest called and asked to return 3rd night stay because it was more than the 2nd night room rate. Guest booked the room online and had a confirmation email with a daily rate, signed a physical registration card that shows daily rate during check in but insisted that we are overcharging him. He thretened us with a chargeback. I returned the money because fighting chargeback is a losing battle for us. They booked 8 rooms as a group, and I basically told him, that they are not welcome here next year and he should explained that to his group why we won't let them stay. Also told him, I am going to call everyone in his group and tell them not to book at our location. --- A couple weeks ago, bank called and wanted to verify the charge. Bank wanted to know if the charge was valid. I told them it was charged through chip reader, and I have a video of the guest using the card. She is like, thats all I need. I m going to deny the chargeback. A lot of guest book room, and when they forget to cancel they use chargeback.
- lotsofpulp 4y ago
  Look into b4checkin for collecting payments. Should offer more proof of card owner’s consent in the transaction amount than most hotel brand companies’ half baked 30 year old PMS. The franchising company will not care because their cut is a portion of top line revenue, and chargeback loss is all on the hotel. https://b4checkin.com/ https://b4checkin.com/
- metadat 4y ago
  Why are the room rates so highly variable in the first place? Your guest sounds like a total jerk, no doubt. Hotels have also been quick to adopt the nickel-and-dime-customers-to-death business strategy, which adds up to a pretty big ding for folks paying out of pocket. From a customer perspective, it feels like a stingy, one-sided relationship with all the hidden fees for what should be a relatively simple arrangement. Still not defending your idiot customer who couldn't be bothered to read the presumably clear and well-intentioned agreement they signed.
  - TylerE 4y ago
    Because A: Demand is highly variable and B: Costs and capacity aren't.
  - mlyle 4y ago
    Lots of hotel stays I do have non-uniform rates-- e.g. different weekend and weekday rates, cheaper rate for first day, cheaper rate past a certain length of stay... But basically all confirmations have clearly showed me my total charge and average daily rate-- and it's never really mattered to me that some of the days cost different amounts than other ones.
  - newhotelowner 4y ago
    > Why are the room rates so highly variable in the first place? A lot of reasons but mostly due to demand and supply. We are mostly busy on the weekends (Fri/Sat). Weekends rates will be higher than weekdays. If the majority of the rooms are booked 6 months in advance, rate will be higher for those days. Not having enough housekeepers to clean the rooms, increase the rate so that we have less rooms to clean. > Hotels have also been quick to adopt the nickel-and-dime-customers-to-death business strategy I would say, not really. Look at the hospitality reits. They have lowest returns compare to other reits.
kodah 4y ago
I haven't had to do a chargeback, but it's the only reason I have a credit card. Visa just flushed all their value, in my eyes, down the toilet. Reward programs and fancy priority lines don't mean squat if I can't leverage the power of my creditor when fighting fraud or unfair transactions. On the other hand, my Discover card has been my go to for as long as I've had a card.

by rurp 4y ago

toomuchtodo 4y ago

> If Visa ends up crippling this ability there's no chance I'll use their cards again. Curious how this makes other options more competitive. If liberal dispute policies are one of the value props of using a CC, and merchants eat the fees, the value of using a CC declines if dispute resolution is tightened up making it closer to parity of irreversible funds transfers (although there is still the float component not yet solved for in the financial UX of most financial service providers). https://www.moderntreasury.com/learn/what-is-fednow https://www.moderntreasury.com/learn/what-is-fednow https://news.ycombinator.com/item?id=32098635 https://news.ycombinator.com/item?id=32098635

newhotelowner 4y ago

It also use by customers to get what they want. Just yesterday, a guest called and asked to return 3rd night stay because it was more than the 2nd night room rate. Guest booked the room online and had a confirmation email with a daily rate, signed a physical registration card that shows daily rate during check in but insisted that we are overcharging him. He thretened us with a chargeback. I returned the money because fighting chargeback is a losing battle for us. They booked 8 rooms as a group, and I basically told him, that they are not welcome here next year and he should explained that to his group why we won't let them stay. Also told him, I am going to call everyone in his group and tell them not to book at our location. --- A couple weeks ago, bank called and wanted to verify the charge. Bank wanted to know if the charge was valid. I told them it was charged through chip reader, and I have a video of the guest using the card. She is like, thats all I need. I m going to deny the chargeback. A lot of guest book room, and when they forget to cancel they use chargeback.

lotsofpulp 4y ago
Look into b4checkin for collecting payments. Should offer more proof of card owner’s consent in the transaction amount than most hotel brand companies’ half baked 30 year old PMS. The franchising company will not care because their cut is a portion of top line revenue, and chargeback loss is all on the hotel. https://b4checkin.com/ https://b4checkin.com/
metadat 4y ago
Why are the room rates so highly variable in the first place? Your guest sounds like a total jerk, no doubt. Hotels have also been quick to adopt the nickel-and-dime-customers-to-death business strategy, which adds up to a pretty big ding for folks paying out of pocket. From a customer perspective, it feels like a stingy, one-sided relationship with all the hidden fees for what should be a relatively simple arrangement. Still not defending your idiot customer who couldn't be bothered to read the presumably clear and well-intentioned agreement they signed.
- TylerE 4y ago
  Because A: Demand is highly variable and B: Costs and capacity aren't.
- mlyle 4y ago
  Lots of hotel stays I do have non-uniform rates-- e.g. different weekend and weekday rates, cheaper rate for first day, cheaper rate past a certain length of stay... But basically all confirmations have clearly showed me my total charge and average daily rate-- and it's never really mattered to me that some of the days cost different amounts than other ones.
- newhotelowner 4y ago
  > Why are the room rates so highly variable in the first place? A lot of reasons but mostly due to demand and supply. We are mostly busy on the weekends (Fri/Sat). Weekends rates will be higher than weekdays. If the majority of the rooms are booked 6 months in advance, rate will be higher for those days. Not having enough housekeepers to clean the rooms, increase the rate so that we have less rooms to clean. > Hotels have also been quick to adopt the nickel-and-dime-customers-to-death business strategy I would say, not really. Look at the hospitality reits. They have lowest returns compare to other reits.

kodah 4y ago

I haven't had to do a chargeback, but it's the only reason I have a credit card. Visa just flushed all their value, in my eyes, down the toilet. Reward programs and fancy priority lines don't mean squat if I can't leverage the power of my creditor when fighting fraud or unfair transactions. On the other hand, my Discover card has been my go to for as long as I've had a card.