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Chipotle would be better to expend their energy fixing their broke-ass online order system and incentivizing employees, rather than union-busting. For example,

Chipotle would be better to expend their energy fixing their broke-ass online order system and incentivizing employees, rather than union-busting. For example, the Redmond, WA store has for years (oh, yes, long before Covid gave an excuse) rendered online ordering useless. About once a year I'd let them fool me yet again as I stood to the side waiting for my order, while watching the out-the-door line get their food before I did. Because the Woodinville store hadn't yet reached this point, it was literally faster to just order there and drive the extra distance. Now the Woodinville store doesn't have your order ready on time. And the new Totem Lake store down the road started with "wait a half hour after we promised it". So with all that, and union-busting to boot, it's time my spouse and I quit eating there. And since CMG is up this morning, perhaps sell some call options on that stock I've been meaning to sell for a while. I was bullish on CMG for a while, but the service in some stores has been consistently poor for a long time, and now slow service seems to becoming consistent across stores (at least in the Seattle area).

Ancalagon 4y ago
The quality of my online orders from Chipotle are so much worse than when I buy from them in-store, I'm surprised you're even still using the online ordering method. Seriously I've had multiple online ordering instances of my burritos consisting of mostly cheese, sour cream, and a tortilla.
- mjamil 4y ago
  During the last two years, my family has ordered 46 times from them, and - other than three instances - the order has been perfectly executed. For those three, we contacted Chipotle, and we got an apology and partial credit. Conclusions: * My family eats too much Chipotle. * YMMV. Apparently, the branch we order from is run by a manager that cares about accuracy for online orders. That clearly isn't true across the board. * Chipotle probably knows this, which is why they're generous with credits.
- mikestew 4y ago
  Meh, once we actually get the food it's fine. I think they forgot chips once or twice, which easily checked and corrected. This is across all three stores mentioned. Obviously YMMV. If only they could reattach their estimated "order ready" times to reality...
- systemvoltage 4y ago
  All chipotle dishes are based on same ingredients, just in different form factors. In other, rather gross, words, your stomach has no idea whether you ate 3 soft tacos or one burrito from Chipotle.

Ancalagon 4y ago

The quality of my online orders from Chipotle are so much worse than when I buy from them in-store, I'm surprised you're even still using the online ordering method. Seriously I've had multiple online ordering instances of my burritos consisting of mostly cheese, sour cream, and a tortilla.

mjamil 4y ago
During the last two years, my family has ordered 46 times from them, and - other than three instances - the order has been perfectly executed. For those three, we contacted Chipotle, and we got an apology and partial credit. Conclusions: * My family eats too much Chipotle. * YMMV. Apparently, the branch we order from is run by a manager that cares about accuracy for online orders. That clearly isn't true across the board. * Chipotle probably knows this, which is why they're generous with credits.
mikestew 4y ago
Meh, once we actually get the food it's fine. I think they forgot chips once or twice, which easily checked and corrected. This is across all three stores mentioned. Obviously YMMV. If only they could reattach their estimated "order ready" times to reality...
systemvoltage 4y ago
All chipotle dishes are based on same ingredients, just in different form factors. In other, rather gross, words, your stomach has no idea whether you ate 3 soft tacos or one burrito from Chipotle.