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The point of 1 is that whoever is oncall shouldn't be working on features/sprint tasks, but actually fixing the underlying problems of the system. This is secon
by angarg12 4y ago
The point of 1 is that whoever is oncall shouldn't be working on features/sprint tasks, but actually fixing the underlying problems of the system. This is second to addressing the pages.
Of course if your system is so deficient that engineers spend 100% of their time putting out fires, then you need to address that first. That's what reducing toil from the SRE books is about.