2 ms·
I've always been on the ops side so I view being on call as an intrinsic part of my job, regardless of where I work. My current company does it well I think: ea
by ranger207 4y ago
I've always been on the ops side so I view being on call as an intrinsic part of my job, regardless of where I work. My current company does it well I think: each team has its own on call rotation covering their own systems (with the ops team I'm on being a backstop) which means that you only get paged for your own bugs. In addition, whoever's on call that week is the designated "person to be disrupted" if someone needs something from your team. If someone needs ops help, they'll go to the ops on call guy first. If I need to ask a question about one of our backend processes, I'll ping the backend on call guy. We have dedicated on call channels where all the alerts and pages go and where people post for help. Most importantly, leadership is just as invested in the product and happy to jump on as we are. The only 4AM page I've had yet, my boss and his boss were on the call before I was. Overall I'm happy with it