3 ms·
> Anything that is an annoyance during on-call is a candidate for review and change. What does that mean in practice? Hopefully: "This woke me up last night.
by gregmac 4y ago
> Anything that is an annoyance during on-call is a candidate for review and change.
What does that mean in practice?
Hopefully: "This woke me up last night. It's now the top priority until it's fixed so it never wakes anyone up again. Sorry product manager, your new feature will have to wait."
- oogali 4y ago"This woke me up last night, but it could have been something that didn't need escalation outside of business hours." "This woke me up last night and had I snoozed for 5 more minutes it could have been catastrophic, let's get some more proactive monitoring in place." "This woke me up last night and it was triggered by bad user input, we shouldn't get alerted on this but more importantly, we shouldn't allow users to submit this crap." Very rarely do I encounter alerts that are traced back to some deep architectural flaw that requires me to tango with a product manager and their roadmap. Often times, our team escalates to the engineering lead in question and a small bug fix is slipped into the next release.