That's not an "internet" issue, that's a contract issue. The vast bulk of our representatives are fully credentialed with some credential that says they underst

That's not an "internet" issue, that's a contract issue. The vast bulk of our representatives are fully credentialed with some credential that says they understand that, and the remaining few that don't can't have failed to pick up the super basic level of understanding it takes to understand that. Moreover, I'm sure quite a lot of them have been personally screwed at some point by a contract. Old they may be, but they're nowhere near as old as this sort of trick. Give the nature of their previous work and their credentials, a good number of them have probably written contracts that have one variant or another of this trick in them.