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> Last year as part of my move to product management, I was removed from the pager rotation for my old team. Product should be on oncall rotation, too, even if
by zeckalpha 4y ago
> Last year as part of my move to product management, I was removed from the pager rotation for my old team.
Product should be on oncall rotation, too, even if it is as a shadow. This is an important feedback mechanism about the choices they make.
- morelisp 4y agoWe are even in the process of spinning up some product-only oncall for issues that don't need dev "escalation" (e.g. most commonly some customer messed up their credentials or their API token expired end-of-day, resulting in some higher error rate).