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The one weird trick is to pay people to fix it. There is an incentive problem here. The second one weird trick is to legitimately ask people about the on call
by di4na 4y ago
The one weird trick is to pay people to fix it. There is an incentive problem here.
The second one weird trick is to legitimately ask people about the on call experience. Again. And again. And again.
The reason nothing change is because noone is incentivised to change it.
- muttled 4y agoOr it's incentivized in the wrong direction, in the case of something like an MSP that bills more for out-of-hours calls so it's actually profitable to have events happen.