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I assume it means they are paged via escalation if the primary fails to ack which should be rare, not paged every incident.
by moondev 4y ago
I assume it means they are paged via escalation if the primary fails to ack which should be rare, not paged every incident.
- oogali 4y agoI’m paged if the two people on call both fail to ack, which is extraordinarily rare. But what it’s there for is if the team is experiencing something that is new/novel (where I can provide some targeted guidance) or the situation is spiraling and will get worse before it gets better (where I can provide air cover).