I would add a "there is time reserved to write automation to reduce toil". I have a fair bit of experience in teams with developers hating oncall and the criti

I would add a "there is time reserved to write automation to reduce toil". I have a fair bit of experience in teams with developers hating oncall and the critical issues happen in two camps generally: - In some cases the org was absolutely open to give them time to resolve issues and automate stuff away (PMs were proposing months for fixes only, and cleaning up boards, etc), there just was no interest until enough escalation happened (creating a massive conflict between ops and devs in the meantime). Even offering to do the work was met with a "stay in your lane" kind of response and no collaboration at all. - In others the company just did not care, deprioritized tickets until things blew up completely, then finger pointing started and all that nice toxic bullshit.