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Surcharge for on-call activity is an incentive for the organisation to minimise on-call. If I ask my boss for resources to automate operations, he's going to me
by ggeorgovassilis 4y ago
Surcharge for on-call activity is an incentive for the organisation to minimise on-call. If I ask my boss for resources to automate operations, he's going to measure that against the cost caused by on-call activity. If there's a flat-rate cost for on-call, the organisation has one incentive less to improve operations and reduce incident count.