I manage a team which operates services (among other things) for clients. Our aversion to being on-call drove us to build robust systems, automate the heck out

I manage a team which operates services (among other things) for clients. Our aversion to being on-call drove us to build robust systems, automate the heck out of everything and monitor as much as possible. That allows us to spot issues during the day shift before they become problems for the night shift, so on-call duty became over time a relatively relaxed affair for the team.