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It's the same issue that happened with the infamous 2011 MBPs with fried Radeongate gpus. When Apple finally started a repair program years later no one wanted
by pier25 4y ago
It's the same issue that happened with the infamous 2011 MBPs with fried Radeongate gpus. When Apple finally started a repair program years later no one wanted those machines.
That repair program was completely useless because of course I already had bought another MBP by then.
- gnicholas 4y agoIIRC they extended the warranty on the keyboard up to 4 years. For people who didn't buy AppleCare, that's an extension of 3 years from the standard warranty (at least in the US). For people who did buy AppleCare, it's just 1 extra year. IMO they should have indefinitely extended the warranty on keyboard-related issues on those machines. It was a design flaw, and they should be required to fix it. The cost would dwindle as people stop using the machines, but it would have made it much more likely that people could find buyers for the used machines. I honestly wouldn't feel right selling mine, knowing how much it would cost to fix in the (likely) event that dust/crumbs/etc. get under a key.
- pier25 4y agoIMO the ethical thing to do for Apple would have been to completely replace the product with one that doesn't have the design flaw. Or at the very least take those machines back and offer say 60% of its RSP price in credit towards a new Apple laptop.
- gnicholas 4y agoWhen it first happened, I wondered if they would try to replace the affected keyboards with slightly different units. I think they just didn't have enough time to design and manufacture parts that (1) would fix the problem, and (2) would fit in the very limited space available. A credit would have been nice, though it would have only worked once they actually fixed the problem, which I think was in 2020!