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Glad to see this. My 2017 MBP has required keyboard-related repairs on 3 occasions, and each time it had to be sent to a national repair center in TX, which tak
by gnicholas 4y ago
Glad to see this. My 2017 MBP has required keyboard-related repairs on 3 occasions, and each time it had to be sent to a national repair center in TX, which takes a week roundtrip.
All of the incidents either occurred under the AppleCare warranty I purchased or under a repeat-repair warranty that follows any Apple repairs. So I didn't end up out-of-pocket on these repairs, but they were quite inconvenient. Other keyboard types are much easier to repair in-store. On the most recent repair, I was told that they wouldn't even try to replace the space bar because there was such a great risk that the key would break, which would require it to be shipped out anyway.
The issue now, as people are upgrading away from these laptops, is that no one wants to buy them. Even a single issue would result in hundreds of dollars of repairs. It's no wonder the trade-in value for my MBP is a measly $200. The market must be flooded with unwanted laptops whose keyboards are ticking time bombs (the fact that M2s are so much better surely doesn't help the resale value either).
I look forward to getting whatever amount is owed under the settlement. It will help make up for the pain of repeated week-long repairs (to say nothing of the discomfort of the keyboard itself!).
- senttoschool 4y agoHence why Jony Ive got the boot from Apple.
- pier25 4y agoIt's the same issue that happened with the infamous 2011 MBPs with fried Radeongate gpus. When Apple finally started a repair program years later no one wanted those machines. That repair program was completely useless because of course I already had bought another MBP by then.
- gnicholas 4y agoIIRC they extended the warranty on the keyboard up to 4 years. For people who didn't buy AppleCare, that's an extension of 3 years from the standard warranty (at least in the US). For people who did buy AppleCare, it's just 1 extra year. IMO they should have indefinitely extended the warranty on keyboard-related issues on those machines. It was a design flaw, and they should be required to fix it. The cost would dwindle as people stop using the machines, but it would have made it much more likely that people could find buyers for the used machines. I honestly wouldn't feel right selling mine, knowing how much it would cost to fix in the (likely) event that dust/crumbs/etc. get under a key.
- pier25 4y agoIMO the ethical thing to do for Apple would have been to completely replace the product with one that doesn't have the design flaw. Or at the very least take those machines back and offer say 60% of its RSP price in credit towards a new Apple laptop.
- gnicholas 4y agoWhen it first happened, I wondered if they would try to replace the affected keyboards with slightly different units. I think they just didn't have enough time to design and manufacture parts that (1) would fix the problem, and (2) would fit in the very limited space available. A credit would have been nice, though it would have only worked once they actually fixed the problem, which I think was in 2020!
- ricardonunez 4y agoI had an issue with the MBP 2017 model and had a positive outcome. I had issues with the Keyboard and Bluetooth (mouse, AirPods, and AirPods pro) and one speaker. After a couple of years, I used the Apple keyboard replacement recall for free. They replaced pretty much almost the whole laptop and kept the bottom cover. The new one has been working flawlessly. My trade-in value is $300.