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What's the breakdown of complainers? Is it mostly paying subscribers who intend to cancel because their parents can't watch for free? Or is it mostly non paying

What's the breakdown of complainers? Is it mostly paying subscribers who intend to cancel because their parents can't watch for free? Or is it mostly non paying viewers who will do nothing as their parents continue to pay for a subscription they no longer access?

pseudo0 4y ago
Rocking the boat is probably a bad idea for Netflix. If they start sparking family discussions about usage, a lot of families will have moments where everyone says "I thought you were using it." And then they just cancel rather than absorb the multi-home price hike for a service they hardly use.
- audiodude 4y ago
  Exactly. See other comments in this thread, people saying "The only reason I haven't cancelled Netflix already is because I'm pretty sure my brother in law is using it".
- breput 4y ago
  This is absolutely happening now and is a thing. I downgraded to the $9.99/month SD one screen option because I asked and no one else was watching at all and now I'm rethinking even continuing with that. The upcoming ad-supported tier might be an option but I suspect many subscriptions will become very ephemeral.
  - pseudo0 4y ago
    It prompted me to pull up the handy "recent device streaming activity" tab and it turns out my brother is still using it, so I guess the subscription lives another day (at least until they try to start charging per location).
    - breput 4y ago
      That's the thing - you're probably not going to broach the subject with your brother as long as it doesn't really impact you at all. If Netflix tightens the screws, now you have an uncomfortable situation to deal with. The smart move for Netflix would have been to silently transition the "freeloaders" to the ad-supported plan. They should have just done that without all of the dicking around in South America and under the radar. Freeloaders start seeing ads with a friendly link to upgrade to the paid plan. Maybe they do, maybe they don't, but Netflix gets paid either way.
happymellon 4y ago
I don't understand. > Is it mostly paying subscribers who intend to cancel because their parents can't watch for free? No one is watching for free, someone is paying as the plan is limited to 4 simultaneous streams. Why does it matter that my daughter is watching from college? You can't be handing your password out to hundreds of people and have no one paying, as there is already a limitation on the number of users for an account and that includes mobile devices.

pseudo0 4y ago

Rocking the boat is probably a bad idea for Netflix. If they start sparking family discussions about usage, a lot of families will have moments where everyone says "I thought you were using it." And then they just cancel rather than absorb the multi-home price hike for a service they hardly use.

audiodude 4y ago
Exactly. See other comments in this thread, people saying "The only reason I haven't cancelled Netflix already is because I'm pretty sure my brother in law is using it".
breput 4y ago
This is absolutely happening now and is a thing. I downgraded to the $9.99/month SD one screen option because I asked and no one else was watching at all and now I'm rethinking even continuing with that. The upcoming ad-supported tier might be an option but I suspect many subscriptions will become very ephemeral.
- pseudo0 4y ago
  It prompted me to pull up the handy "recent device streaming activity" tab and it turns out my brother is still using it, so I guess the subscription lives another day (at least until they try to start charging per location).
  - breput 4y ago
    That's the thing - you're probably not going to broach the subject with your brother as long as it doesn't really impact you at all. If Netflix tightens the screws, now you have an uncomfortable situation to deal with. The smart move for Netflix would have been to silently transition the "freeloaders" to the ad-supported plan. They should have just done that without all of the dicking around in South America and under the radar. Freeloaders start seeing ads with a friendly link to upgrade to the paid plan. Maybe they do, maybe they don't, but Netflix gets paid either way.

happymellon 4y ago

I don't understand. > Is it mostly paying subscribers who intend to cancel because their parents can't watch for free? No one is watching for free, someone is paying as the plan is limited to 4 simultaneous streams. Why does it matter that my daughter is watching from college? You can't be handing your password out to hundreds of people and have no one paying, as there is already a limitation on the number of users for an account and that includes mobile devices.